About these terms
This website is run by Kottha's Foods, 15 Kadapa Tirupati Rd, Vinayak Nagar, Kadapa, Andhra Pradesh 516003 (“we”, “us”). These terms, together with our shipping, refund and privacy policies, apply to every order. We may update them; the version on the site when you order applies to that order.
Your account
You sign in with a one-time code sent to your mobile number. Keep access to your phone secure: anyone who receives the code can see your orders. Tell us straight away if you think someone else has used your account.
Products and prices
- Prices are in Indian Rupees (₹). Where an MRP is shown, our selling price is what you pay, and the “% off” is worked out from the MRP.
- We describe and photograph products as accurately as we can, but packaging may change and colours vary between screens. Always read the label for ingredients and allergen information.
- Prices and availability can change without notice. The price that applies is the one shown at checkout when you place your order.
Orders and payment
- Placing an order is an offer to buy. The contract is made when we confirm your order.
- We may refuse or cancel an order, for example if an item is out of stock, a price was shown in error, or we suspect fraud. Any payment made is refunded in full.
- Online payments are processed by Razorpay. Cash on delivery is available only where shown at checkout; please keep the exact amount ready.
- Orders are for personal and household use. For bulk or trade orders, please contact us.
Coupons
- One coupon can be used per order. Coupons can't be exchanged for cash or combined.
- Each coupon has its own conditions (minimum order, dates, number of uses, first order only), shown when you apply it. Some coupons need you to sign in.
- The discount applies to the item total, not to delivery charges.
- We may withdraw a coupon at any time, and cancel orders that misuse coupons (for example, creating multiple accounts).
Delivery, returns and refunds
See our shipping & delivery and returns, refunds & cancellations policies.
Using the site
Don't misuse the site: no attempts to break its security, overload it, scrape it in bulk, or place fake orders. The text, photos, logos and brand names on this site belong to Kottha's Foods and can't be reused without our permission.
Liability
Nothing in these terms limits rights you have under the Consumer Protection Act, 2019 or other law. Beyond that, our liability for any order is limited to the amount you paid for it, and we aren't liable for delays or failures caused by events outside our control (such as strikes, floods or courier disruptions).
Governing law
These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts at Kadapa, Andhra Pradesh. Before going to court, please contact us at info@kotthasfoods.com or +91 96763 92000 and we'll do our best to resolve it.