Cancelling an order
- You can cancel an order any time before it is dispatched. Call or WhatsApp us on +91 96763 92000 with your order number.
- Prepaid orders cancelled before dispatch are refunded in full.
- Once an order has been handed to the courier or is out for delivery, it can't be cancelled. Refusing a cash-on-delivery order at the door counts as a cancellation; please let us know in advance instead.
- We may cancel an order if an item is out of stock, we can't deliver to the address, or a price was shown in error. If you have already paid, you'll receive a full refund.
Returns
Our products are food, so for hygiene and safety we can't accept returns of packs that have been opened, or returns because of a change of mind or taste preference.
Damaged, leaking or wrong items
If an item arrives damaged, leaking, past its best-before date, or isn't what you ordered, report it within 48 hours of delivery:
- WhatsApp +91 96763 92000 or email info@kotthasfoods.com.
- Include your order number and clear photos of the item, the label and the outer parcel.
- Please keep the item and packaging until we've sorted it out.
Once we've checked the photos, we'll send a replacement or refund the item, as you prefer. You won't pay any delivery charge for a replacement.
How refunds are paid
- Online payments are refunded to the original payment method (UPI, card, net banking or wallet). Refunds usually reach you within 5–7 working days of approval, depending on your bank.
- For cash-on-delivery orders, we refund to your UPI ID or bank account.
- Delivery charges are refunded when the whole order is cancelled before dispatch, or if we made a mistake.
Orders with coupons
Refunds are for the amount you actually paid. If you cancel a whole order that used a coupon, the coupon use is released so you can use it again (if it hasn't expired). See the coupon terms.